Terms & Conditions

We are committed to protecting the privacy of all personal information obtained during your visits to this website. This privacy policy explains what personal information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy. The website is owned by Brown Skin Essentials, a trading name of Brown Skin Essentials Hair and Beauty Products (hereafter referred to as “Company”), a company registered in Canada.


1. Website usage information

We receive and store certain information whenever you interact with us. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.

We collect web usage information to help us: assess the effectiveness of marketing campaigns; develop and deliver services and information that better meet your needs; inform you of events, services and products which we believe to be relevant to you; and where you have consented to be contacted for such purposes.


2. IP Addresses

We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information


3. Cookies

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the Company website. We collect this information in a way which does not identify anyone.

The tool we use to analyse visitor patterns uses ‘cookies’, which are text files placed on your computer to collect information. You can decide if you want to accept or reject cookies by changing the settings on your browser.


4. Linking to other websites

Company site contains links to other websites.

A link to a third-party website does not imply endorsement – you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites.

Websites that we link to may have ‘Terms and conditions’ that are different from ours. Do not assume that our ‘Terms and conditions’ apply to other websites.


5. Other third party content

We embed external content from third-party websites such as YouTube, Twitter and LinkedIn. This content is not published on our website. It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.


6. Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website. When uploading documents to this website, you must take every reasonable precaution to prevent the spread or diffusion of any software contamination including computer viruses.


7. Changes to this policy

This privacy policy will change from time to time as we develop a range of services on the website. When this privacy policy changes, we will place an updated version on this page and where appropriate we will give you the opportunity to review the revised privacy policy and ask you to agree to it. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should continue to check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Company reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Company.


8. Your rights

You have the right to request a copy of any information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at, explaining that your interest is to review your personal information. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. Finally, you will need to provide appropriate identification to confirm you are the correct person to request the information.


9. Communication

All questions relating to your use of this website, the storage of personal information and Company products/services can be addressed via email:

10. Returns Policy

The Company will offer an exchange or refund on lingerie and hosiery if you are not satisfied. Should you wish to return any part of your order, you can do so within 21 days of receipt. Returns will only be accepted if the items are unworn, with tags attached and in perfect condition.

Due to hygiene reasons, we cannot accept returns on lingerie and hosiery that have been removed from their packaging.

The Company reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.

Please ensure to obtain ‘proof of postage' as all returned goods remain the responsibility of the customer until they reach the Company.

For further details on how to arrange return shipping, please email You can also give us a ring at +44 (0) 2078560453