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Brown Skin Essentials Ltd. will offer a refund on hosiery if you are not satisfied with your purchase within 14 days of receipt. Any unsealed goods (including removing original packaging and tags) will be deemed unsuitable for return due to health protection and hygiene reasons. A slip has been included in your package for returns. You are responsible for the cost of sending the item to the address listed below. Items returned without proof of postage are sent at your own risk until it reaches the company’s office. We reserve the right to refuse the return of any goods that do not meet the above requirements. Please contact customersupport@brownskinessentials.com for any questions related to your return.

Please send the items with the completed return slip to the following address:
Brown Skin Essentials, PO Box 63088, The Hyde Delivery Office Royal Mail, 39 The Hyde, London, United Kingdom, NW9 1PG

You also have the right to raise disputes through the European Online Dispute Resolution (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN). You can only use it if you live in the EU or in Norway, Iceland or Lichtenstein. The site is free to use. However, a dispute resolution body may ask you to pay a fee if it agrees to handle your case.